Terms and FAQ

tERMS

Return Policy

All sales are final. No refunds or exchanges.

 

Using this Site

Please use a standards-compliant web browser such as Firefox 2.0 or Safari 2.0.

 

Terms of Use

By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

 

Copyright & Trademarks

All content of our website including text, graphics, logos, button icons, images, and software, is property of PMG New York and its Parent Company and is protected by United States and international copyright laws. All trademarks included on this site are the property of PMG New York unless otherwise noted. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with us (www.pmgnewyork.com). Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.

 

Secure Processing

www.pmgnewyork.com uses secure processing called SSL Encryption Technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.

 

Privacy

PMG New York respects our customer's account information as private and confidential information and will not share it with any outside organizations or individuals unless we have a good faith belief that disclosure of such information is necessary to satisfy any applicable law, regulation, legal process or enforceable governmental request. Your information is secured and encrypted with the Secure Socket Layer Software.

 

Shipping

Full credit card billing address must match the full address of the shipping. We cannot accept orders addressed to P.O. boxes, APO/FPO/DPO addresses.

WE CANNOT ACCEPT ORDERS ADDRESSED TO P.O. BOXES, APO/FPO/DPO ADDRESSES.

At this time, we are only accepting orders from residential addresses from Residential addresses.

We require Direct Signature when receiving packages.

WE DO NOT OFFER SATURDAY DELIVERY. PLEASE NOTE THAT WE ONLY SHIP ON MONDAYS AND FRIDAYS, WITH THE EXCEPTION OF US HOLIDAYS.

Please allow 3-5 business days for order processing and verification, and (an additional 7-10 business days for Ground or 2 business days for 2-Day Air) for delivery. We are not responsible for any lost, stole, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.

Shipping is calculated based on the weight and distance from our facility.

Shipping to the U.S.A.

Shipped via either FedEx 2day or USPS.

Shipping international 

[australia, austria, brazil, belgium, canada, china, france, hong kong, italy, japan, korea (the democratic people's republic of), monaco, germany, greece, hong kong, hungary, mexico, netherlands, norway, peru, poland, portugal, singapore, spain, sweden, switzerland, united arab emirates, united kingdom]

flat rate of $159.99.

Shipped via either FedEx International Priority or FedEx International Economy.

if you would like to other international shipping options please email us at connect@pmgnewyork.com before you place an order.

ALL INTERNATIONAL CUSTOMERS WILL BE RESPONSIBLE FOR PAYING ANY IMPORT DUTIES AND ANY ADDITIONAL FEES OR TAXES. ADDITIONAL CUSTOMS CLEARANCE CHARGES MUST BE PAID BY THE CUSTOMER.

Please check periodically for any updates regarding our shipping policies. 

 

Purchase For Personal Use Only

You may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.

 

Sales Tax

SALES TAX IS CHARGED TO THOSE ORDERS SHIPPED WITHIN THE STATES OF NEW YORK. 

FOR DELIVERIES IN NEW YORK STATE:

THE APPLICABLE TAX RATE IS 8.875% FOR PRODUCTS OVER $110. 

SALES TAX IS NOT CHARGED TO ORDERS SHIPPED TO ANY OTHER STATES.

 

Contact Information

PMG New York

E-mail : connect@pmgnewyork.com

 

F.A.Q.

I changed my mind. Can I get a refund or make an exchange for a new size/outsole finish?

We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, e-mail and telephone number.

How do I know that the size I ordered is the right size for me?

Under each item description, there is a "Sizing" link that gives you the item measurements. There are no exchanges allowed so please make sure that you refer to the "Sizing" chart for each item prior to selecting it for purchase.

Can I track my order?

All customers receive a shipping confirmation e-mail when their order ships, which includes the fedex or usps tracking number. 

When will I receive my order?

Please allow 3 business days for order processing and verification, and an additional 7-10 business days for delivery. We do not ship out on Saturdays or Sundays. If your order has not arrived within the aforementioned guidelines, please contact us and we will do our best to track your order for you.

What shipping carrier do you use?

We ship all orders via United Parcel Service. We do not use any other shipping carrier.

Can I contact you directly with any questions?

Please email connect@pmgnewyork.com with any questions regarding your order. We will try our best to reply to your question(s) within 24-48 hours.

Can I use PayPal?

Our site currently offers payment by paypal and credit card.

Why does my billing and shipping address have to match?

We require that your billing and shipping address match as an additional step to prevent credit card fraud.

I do not live in the United States. Can I place and order?

We accept international orders, but not from all countries.

Can I order other items that are not offered on the web store?

We are only offering a select group of items through the web shop at this time. Please add your e-mail to the mailing list to receive product release updates.

Do you sell wholesale?

PLEASE CONTACT : CONNECT@PMGNEWYORK.COM